Page 179 - 羊群效应调节机制下移动外卖App顾客持续使用意愿影响因素的实证研究
P. 179
参考文献
behavior on catering transformation to mobile O2O[J]. Journal of Interdisci-
plinary Mathematics, 2015,18(6):769-788.
[205] Xu J, Quaddus M. Exploring the factors influencing end users’ acceptance of
knowledge management systems: Development of a research model of adop-
tion and continued use[J].Journal of Organizational and End User Computing
(JOEUC), 2007,19(4):57-79.
[206] Xue L, Ray G, Whinston A B. Strategic investment in switching cost: An inte-
grated customer acquisition and retention perspective[J]. International Journal
of Electronic Commerce, 2006,11(1):7-35.
[207] Yang Z, Peterson R T. Customer perceived value, satisfaction, and loyalty:
The role of switching costs[J]. Psychology & marketing,2004,21(10):799-822.
[208] Suki N M, Suki N M. Modeling the determinants of consumers’ attitudes to-
ward online group buying: Do risks and trusts matters?[J].Journal of Retailing
and Consumer Services, 2017(36):180-188.
[209] Wai K, Dastane O, Johari Z, Ismail N B. Perceived risk factors affecting con-
sumers’ online shopping behaviour[J]. The Journal of Asian Finance, Eco-
nomics and Business, 2019,6(4):246-260.
[210] Yang J, Sarathy R, Lee J. The effect of product review balance and volume on
online Shoppers’ risk perception and purchase intention[J]. Decision Support
Systems, 2016(89):66-76.
[211] Yudiarti R F E, Puspaningrum A. The Role Of Trust As A Mediation Between
The Effect Of Perceived Usefulness And Perceived Ease Of Use To Interest
To Buy E-Book[J]. Jurnal Aplikasi Manajemen, 2018,16(3):494-502.
[212] Y S Wang, S C Wu, H H Lin. The relationship of service failure severity, ser-
vice recovery justice and perceived switching costs with customer loyalty in
the context of e-tailing[J]. International Journal of Information Management,
171

