Page 164 - 羊群效应调节机制下移动外卖App顾客持续使用意愿影响因素的实证研究

羊群效应调节机制下移动外卖 App 顾客持续使用意愿影响因素的实证研究
——基于 TAM、ISSM 和 ECM 的整合模型

task–technology fit constructs[J]. Information & Management, 1999,36(1):9-21.

[54] Dowling G R. Perceived risk: the concept and its measurement[J]. Psychology
& marketing, 1986,3(3):193-210.

[55] Dowling G R, Staelin R. A model of perceived risk and intended risk-handling
activity[J]. Journal of consumer research, 1994,21(1):119-134.

[56] Diamantopoulos A, Siguaw J A, Siguaw J A. Introducing LISREL: A guide for
the uninitiated: Sage,2000.

[57] El-Manstrly D, Kandampully J, Duddy R. Enhancing customer loyalty: critical
switching cost factors[J]. Journal of Service Management, 2016.

[58] Featherman M S, Pavlou P A. Predicting e-services adoption: a perceived
risk facets perspective[J]. International Journal of Human-Computer Studies,

2003,59(4):451-474.
[59] Fishbein M, Ajzen I. Intention and Behavior: An introduction to theory and re-

search[J]. In: Addison-Wesley, Reading, MA,1975.
[60] Fornell C. A national customer satisfaction barometer: The Swedish experi-

ence[J]. Journal of marketing, 1992,56(1):6-21.
[61] Fornell C, Bookstein F L. Two structural equation models: LISREL and PLS

applied to consumer exit-voice theory[J]. Journal of marketing research,
1982,19(4):440-452.

[62] Furst T, Connors M, Bisogni C A, Sobal J, Falk L W. Food choice: a conceptual
model of the process[J]. Appetite, 1996,26(3):247-266.

[63] 方杰,张敏强,邱皓政.中介效应的检验方法和效果量测量:回顾与展望[J].心
理发展与教育,2012,28(1):105-111.

[64] 方可人.公民科学游戏化启用的用户持续使用意图影响因素研究[D].北京:
中国科学技术大学,2018.

[65] 甘C, 丽H.从使用和满足的视角来理解满足对中国持续使用微信意向的影

156