Page 161 - 羊群效应调节机制下移动外卖App顾客持续使用意愿影响因素的实证研究
P. 161

参考文献



                   adoption based on TAM Model[J]. International Journal of Electronic Com-

                   merce Studies, 2017,8(2):173-196.
               [23] Bollen K A, Stine R. Direct and indirect effects: Classical and bootstrap esti-

                   mates of variability[J]. Sociological methodology, 1990:115-140.
               [24] Bou-Llusar J C, Camisón-Zornoza C, Escrig-Tena A B. Measuring the relation-

                   ship between firm perceived quality and customer satisfaction and its influence
                   on purchase intentions[J]. Total quality management, 2001,12(6):719-734.

               [25] Burnham T A, Frels J K, Mahajan V. Consumer switching costs: a typology,
                   antecedents, and consequences[J]. Journal of the academy of marketing science,

                   2003,31(2):109-126.
               [26] Bulmer M, Gibbs J, Hyman L. The use of pre-existing survey questions: impli-

                   cations for data quality[J]. Paper presented at the The Conference on Quality in
                   Survey Statistics,2006.

               [27] Cardozo R N. An experimental study of customer effort, expectation, and satis-
                   faction[J]. Journal of marketing research, 1965,2(3):244-249.

               [28] Cassel C M, Hackl P, Westlund A H. On measurement of intangible assets:
                   a study of robustness of partial least squares[J]. Total quality management,

                   2000,11(7):897-907.
               [29] Chan A P, Scott D, Chan A P. Factors affecting the success of a construction

                   project[J]. Journal of construction engineering and management, 2004,130(1):
                   153-155.

               [30] Cheng Y, Sharma S, Sharma P, Kulathunga K. Role of personalization in contin-
                   uous use intention of Mobile news apps in India: Extending the UTAUT2 mod-

                   el[J]. Information, 2020,11(1):33.
               [31] Chaudhry S A, Farash M S, Naqvi H, Sher M. A secure and efficient authenti-

                   cated encryption for electronic payment systems using elliptic curve cryptogra-



                                                 153
   156   157   158   159   160   161   162   163   164   165   166