Page 179 - Communication across Cultures

Chapter 6 Non-Verbal Communication

ditional information or clarify the meaning of the message. For example, a speaker may
use hand gestures or facial expressions to emphasize a point or convey sincerity.
Nonverbal cues play a crucial role in enhancing and reinforcing the spoken word.
They can provide additional information, clarify the meaning of the message, and add
emotional depth to the communication. Here are a few ways in which nonverbal cues
enhance verbal communication:
Emotion and expression: Nonverbal cues such as facial expressions, body move-
ments, and gestures can convey emotions that words alone might not fully capture. A
smile, for example, can indicate friendliness or agreement, while a furrowed brow can
convey confusion or concern.
Body language: Posture, stance, and other body language signals can provide addi-
tional context to the spoken message. For instance, leaning forward can show engage-
ment and interest, while crossing arms might indicate defensiveness or disagreement.
Eye contact: Maintaining eye contact while speaking demonstrates attentiveness
and sincerity. It helps build trust and connection with the listener, making the verbal
message more impactful.
Timing and pace: Nonverbal cues, such as pauses or variations in speech speed
and rhythm, can help convey emphasis, urgency, or importance. These cues add nuance
and meaning to the spoken words.
Cultural context: Nonverbal cues are often shaped by cultural norms, and under-
standing these cues can help interpret the intended meaning of verbal communication.
It is essential to be mindful of cultural differences when interpreting nonverbal cues.
In summary, nonverbal cues work hand in hand with spoken words to enhance
communication. They provide valuable additional information, convey emotions, and
help the listener better understand and interpret the intended message.
6.3.3 Contradicting Verbal Communication

Nonverbal cues can sometimes contradict the verbal message being conveyed, and
in these cases, they can reveal the true feelings or intentions of the speaker. For in-
stance, someone saying they are happy while frowning and displaying slumped shoul-
ders may indicate their true emotions of sadness.
Here’s why this contradiction occurs and how nonverbal cues can signal hidden
meanings:
Incongruence: Nonverbal cues may contradict the spoken words when there is a
mismatch between what someone says and how they express it nonverbally. For exam-

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