Page 173 - Communication across Cultures

Chapter 6 Non-Verbal Communication

Chapter 6 Non-Verbal Communication

We communicate with more than the words we speak. Words are only one part of
communication. How we use those words is another part. Are our voices loud, angry,
overbearing, confident, soft, shy? The quality of a voice can communicate as much as
the words. The same words can be tender, mocking, sarcastic or angry, depending on
how they are said. We can use the same words to signal our humility by talking softly
and hesitantly.

6.1 Importance of Non-Verbal Communication

Non-verbal behavior is an important area of communication study. The significance
of non-verbal communication lies in its ability to convey meaning and information that
words may not be able to express fully.

6.1.1 Great Contributor to Conversations

Non-verbal behavior accounts for much of the meaning we get from conversations.
Non-verbal behavior plays a significant role in communication and often contributes
to a large part of the meaning we derive from conversations. In any case, it is indicat-
ed that 93% of the meaning in a conversation is conveyed nonverbally—38% through
the voice and 55% through the face. Even conservative figures suggest that 70% of the
meaning comes from nonverbal components. While verbal communication conveys ex-
plicit information through words, non-verbal cues provide context, emotional cues, and
subtle nuances that enhance and shape the overall communication experience. Here are
some points to support this idea:
Emotional expression: Non-verbal behavior, such as facial expressions, tone of
voice, and body language, can convey emotions more vividly and authentically than
words alone. We often rely on these cues to assess the emotional state of the speaker,
which helps us interpret the underlying meaning of their words.
Context and emphasis: Non-verbal communication provides valuable context that
helps us interpret the meaning behind words. For example, a sarcastic tone or a raised
eyebrow can signal that the speaker intends their words to be taken lightly or with
skepticism.
Relationship cues: Non-verbal behavior can provide insights into the nature of rela-

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